RETURN AND REFUND POLICY FOR DAMAGED OR DEFECTIVE MERCHANDISE.
Our preferred option for damaged or defective merchandise is to rush replacement at no cost , but the buyer can receive a full refund if requested. See details below.
We will issue a full refund (price of the clock + shipping you paid) for damaged or defective merchandise if informed within 10 days after you receive the order. Please request your refund via the form below before you send any merchandise back (buyer pays return shipping). We will issue the refund after we receive the damaged merchandise.
CLOCK MECHANISM REPLACEMENT GUARANTEE. We use only the best clock mechanisms and they are guaranteed for 1 year. If you have had your clock for less than 1 year and the mechanism is no longer working we can send you a replacement works at no charge.